Data Privacy Policy

Data Privacy Policy This Data Privacy Policy aims to explain how personal data provided by users and collected by the M2B Network (Controller) through our service network will be treated in accordance with the General Personal Data Protection Law (law no. 13709 of August 14 2018 and any other changes, hereinafter "LGPD"). We are committed to protecting and respecting your privacy. 1. WHAT DATA DO WE COLLECT Typically, we collect the following categories of data directly from users: The. Data provided by users to us to receive a specific service as part of the commercial relationship (such as: Full name, full address, CPF, ID, contact telephone and email, professional data, financial or technical information) B. Browsing data (e.g. IP address, location, country, access time and data consumption in Mbps) The user provides this data at the time of contracting and navigation data is obtained during the term of the contract. In some cases, the Controller may collect the data through a third party (SVA). The Controller protects data obtained from such third parties in accordance with the practices described in the Data Privacy Policy. 2. FOR WHAT PURPOSES DO WE USE THE DATA The collected data may be processed by the Controller for the following purposes: i. Respond to your requests, providing information about our products, services, offers and commercial network; ii. Provide efficient technical support as well as guidance on customer use based on data obtained from the logs of equipment installed in the customer's home; iii. Pursue our interest in establishing, maintaining and improving our relationship with the user, as well as the quality of our products and services, also through market research or customer satisfaction surveys; iv. Send commercial communications and newsletters, as well as advertising our products and services. All such activities can be done in hard copy, by automated or electronic means, including mail or email, telephone (e.g. automated telephone calls, SMS, MMS) and other means (e.g. websites, mobile applications); v. Communicate the data to our affiliates, as well as our network of authorized stores and partners. These partners will process the data for the purpose of sending commercial communications, as well as advertising their products and services. The data is collected and processed on the basis of the contract for the processing of points (i, ii) and our legitimate interest for the processing of points (iii) (iv), and (v) Data can be processed electronically within IT systems and manually on paper. Data will be processed and stored throughout its life cycle, ensuring its security and reliability in accordance with the principles of fairness, legality and transparency and in accordance with the provisions of applicable laws and regulations. 3. WHO WE SHARE DATA WITH The data may be shared and communicated to other affiliates of the M2B Network, trusted external parties, service providers, authorized resellers, distributors and commercial partners, who are under specific contractual obligation and may use it exclusively to fulfill the purposes listed above. Data may be communicated to third parties to comply with legal obligations, operate and maintain our security and the security of the M2B Network and protect our property rights, follow the orders of public authorities or exercise our rights before legal authorities. 4. RETENTION OF PERSONAL DATA We keep data in our systems and files for the time necessary to achieve the objectives described in this Data Privacy Policy, taking into account, where applicable, legal and contractual requirements. When the data is no longer necessary for the purposes for which it is processed, the data is deleted or kept in a form that does not allow the data subjects to be identified, as long as we are not required by law or have permission to keep such data . We may continue to store data for a longer period as necessary to protect our interests regarding possible liabilities connected with the provision of services and products or the processing of data. 5. RESPONSIBLE FOR THE TREATMENT Rede M2B is responsible (Controller) for the processing of the data it collects, processes and stores in the context of this Data Privacy Policy. 6. RIGHTS RELATED TO DATA Upon the effective entry into force of the General Personal Data Protection Law, you will be able to exercise your rights as defined by the General Personal Data Protection Law, including: Right to access or confirm the existence of data: right to obtain from the Controller confirmation that personal data will be processed and information about public and private entities with which the data is shared and, if so, to demand access to their Data. Right to rectification: right to obtain from the Controller the rectification of personal data that you may consider inaccurate and to complete incomplete information. Right to anonymization, blocking or deletion: right to obtain from us the anonymization, blocking or deletion of data or unnecessary or excessive data processed in violation of the provisions of the LGPD. The Controller must immediately inform the third party processors with which the data was shared so that they can repeat an identical procedure. Right to data portability: right to receive the personal data you have provided to the Controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another Controller without hindrance from the Controller, in particular in accordance with these conditions: the processing is based on consent or a contract and the processing is carried out by automated means. Right to lodge a complaint: without prejudice to any other administrative or judicial dispute, if you believe that data processing was carried out unlawfully or without compliance with LGPD, you have the right to lodge a complaint with the National Data Protection Authority - ANPD. You may exercise the rights mentioned in the previous clause by contacting the Controller using the following alternatives: Writing an email to comercial@redem2b.com.br Writing to our “Personal Data Processing Officer”: Address: Rede M2B - Av. Quatro, 1021, Centro, Chapadão do Sul - MS A/C: Responsible for processing personal data.” If further personal information is required to verify identity, the Controller may contact you if necessary. This information, together with other personal data we already hold, will be processed to fulfill your request as required by applicable law. When necessary, some information may be transferred to other companies within or outside the M2B Brasil Network that act as processors of personal data, to fulfill your request. The data will be processed for the time necessary to evaluate and respond to your request, after which the data will be archived for an appropriate period that allows the Controller to demonstrate that the request was responded to correctly and on time. 7. UPDATES TO THIS PRIVACY POLICY This Data Privacy Policy was updated in May 2024. We reserve the right to amend or update the Data Privacy Policy from time to time to reflect volatile legal requirements or our processing activities. The Controller will publish any update on the website and it will come into force upon publication. The Controller invites everyone to periodically review this Data Privacy Policy so that everyone knows how to protect the personal data of third parties.